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Customer Service & Policy

Payment method
We accept Visa, MasterCard, Discover and American Express

Return Policy

Returns are accepted for store credit or exchange within 7 days of receipt. All original tags must remain attached to the items.
Handling fee will be charged for exchanges except for replacements of defected items.
We stand behind our products; however, if a product from Noi fails due to workmanship or material defect, please return it to us for repair or replacement. This doesn't cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to Noi for evaluation and will be repaired or replaced at the discretion of Noi.
For all exchanges and returns, please contact at info@noi-ny.com to request a Return Authorization first. Once you receive a Return Authorization, you can send the items with the original receipt to the address below. Shipping cost for returns or exchanges is responsibility of the customers.
Attn: Online Returns/Exchanges
177 Orchard Street North Store
New York, NY 10002

Shipping charges are non-refundable. We cannot be responsible for lost and damaged of return items. We suggest that you send items using trackable / insured shipping method.
Refunds generally appear on your credit card statement in one to two billing periods. Your refunds will take the form of a credit back to the same card used to make the original purchase.

Most orders will be shipped out within 3-5 days of ordering. You will receive an e-mail with tracking numbers after your orders have been shipped. Please let us know in advance for rushing order.
If you wish to use your shipping carrier, please let us know when you place an order. Extra handling fee may occur.

Please see below to estimate the standard shipping and handling fee for your order.
Shipping within the US (excluding Hawaii, Alaska, Puerto Rico)

Ground shipping
Order Value      Shipping and handling fee
Up to $299         $15
$300-$499        $20
$500 or more      $25

2 day shipping
Order Value      Shipping and handling fee
Up tp $299        $25
$300-$499       $28
$500 or more    $32

For shipments to Alaska, Hawaii and Puerto Rico, please e-mail us at info@noi-ny.com to find out the shipping cost.

International Shipping
International shipping and handling fee:
Flat rate $45

Any additional duties and taxes assessed by customs are the responsibility of the customer.
All orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.
To cancel or make change your order, please contact us at info@noi-ny.com within 24hours after placing your order.
Sales tax
Orders that ship in New York are subject to an 8.875% sales tax.